Panther introduces new delivery app
Panther Warehousing has introduced a new app which it claims can “slash” the cost of late deliveries.
Research studies consistently show that late or failed deliveries are a significant cost for retailers – and also have a detrimental effect on their brand reputation. But two-man, white-glove delivery specialist Panther says its new app can help retailers deal with the problem.
In a statement sent to Post&Parcel today (22 February), the company said: “Prior to the app being available, Panther would call the customer from its UK call centre to arrange delivery but only one quarter of the calls were answered first time.
“However, the introduction of the app produced instant results.
“Nearly three-quarters of deliveries were successfully arranged with no follow-up phone calls needed and initial contact rising from just 20% to nearly 80%.
“The innovation not only smoothed the path of people trying to arrange the delivery of appliances, beds and other large goods, it had other benefits for Panther and its clients.
“Inbound calls to Panther’s call centre dropped by half, easing the workload and allowing staff to concentrate on smoothing the delivery journey, while for clients the streamlined service cut delivery costs by up to £2.95 a time.”
Colin McCarthy, MD of Panther, commented: “Previously we were having trouble reaching customers by phone – people are busy, many are at work or travelling, or are in situations where they don’t want to take a phone call.
“With the app, they get a message telling them their item has been ordered and if they can’t answer straightaway it is easy for them to use the app later to arrange delivery at a time convenient to them.”